Customer Service

Shipping & Delivery

We provide free next day delivery (even on Saturday) if your property is located in Greater London (within the M25). There is no minimum order cost. However, to ensure guaranteed delivery, we must have your order by 4:00pm the previous working day. For your convenience, we can also deliver free on Sunday if your order is over £300.00.

Once an order is placed we will email you to tell you we have received it, you will then receive a further email when your order is shipped. We aim to deliver your items to the place and person of your choice, in perfect condition and in the shortest possible time. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel, please email us and we will either track your shipment for you or email you a tracking number and instructions.

Most orders will be dispatched within 1-3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay. We do not dispatch or deliver on UK or Scottish bank holidays.

Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

Assembly & Installation

Upon delivery all items will be unpacked and placed in your chosen place.

We provide a free assembly service for properties within Greater London (within the M25). If your property is outside London and you are interested in our assembly service, please contact us to discuss before placing your order.

Key Collection

We like to save you time and money. Rather than delivering to your doorstep, our delivery and installation teams can assemble and place items in their location even if you aren't at the premises. Simply provide us with the details of a nominated key-holder within the local area and we will take care of everything for you - and even drop the key back! If your property is located within the M25, this service is free. However, if you are not based in London and require this service, please contact us before you place your order!

Removal & Disposal

As standard, all packaging is removed for onward recycling and responsible disposal. If you require your old furniture removed and disposed of responsibly, please contact us to discuss your specific requirements. Prices start at £10 per item, and we can offer a discount on the total.

Privacy & Security

We take privacy and security of our customers and their data very seriously. All data is stored safely, electronically and confirming to the highest possible standards. For our full privacy terms, please read our Privacy Policy.

Returns & Replacements

Unsuitable items may be refunded or exchanged within 14 days of our despatch date. Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorisation Reference number by emailing us at sales@letsfurnish.com. Please include your original receipt in the returned parcel. You must write your Return Authorisation Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact us and we will be happy to talk you through our returns procedure.

Please send all returns the address on our Contact Us page. The product(s) you return must be in new, unused condition with all the original packaging. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Ordering

Orders can be placed online, or over the phone or via email too.

If you wish to cancel your order, please contact us, notifying us of your full name and the order number you received on your Order Confirmation email immediately. If your order has been processed and your item has already been dispatched prior to cancellation notice, then the steps outlined in the "Returns & Replacements" section above will need to be followed.

Payment, Pricing & Promotions

Payments can be made online using a Debit/Credit Card or by Cash, Cheque or BACS. All promotions on our website are subject to our Terms & Conditions. If you are unsure of how to make a payment for your order, please contact us.

By purchasing goods using a credit or debit card you are confirming that the card being used is yours and that you have no objections to us performing any authorisation checks which we deem necessary.

Prices shown on the site are exclusive of VAT; however, customers must be aware that there is an additional delivery charge for all goods. The total amount payable including delivery charge will be displayed before the order is confirmed by the customer and the order is placed. Details of our delivery policy can be found on our Customer Service page.

Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and where an order dispatch email has been received. If the price of an item is reduced after an order is placed the difference will not be refunded.

Certain items on the Lets Furnish website may be available as part of promotional offers such as multibuys or in sale. Lets Furnish reserves the right to modify, alter, discontinue or terminate such promotions at any time for any reason whatsoever without notice to end users.

Viewing Orders

Orders are emailed to our customers as soon as they are processed. You may also log in to your customer account (if you created one during the checkout process) on our website to view your past or current orders. For more information, please contact us.